Norse Data ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
Personal Information
When you use Norse Data, we may collect:
- Account Information: Email address, name, and password when you create an account
- Payment Information: Payment card details and billing address (processed securely through our payment providers)
- Device Information: Device model, operating system, unique device identifiers, and eSIM compatibility status
- Usage Data: Data consumption, connection times, and service preferences
Automatically Collected Information
- IP address and approximate location (country/region level)
- App usage statistics and performance data
- Crash reports and diagnostic information
2. How We Use Your Information
- Service Delivery: To provide, maintain, and improve our eSIM services
- Account Management: To create and manage your account
- Transactions: To process payments and fulfill orders
- Communication: To send service updates and support messages
- Analytics: To understand usage and improve user experience
- Security: To detect and prevent fraudulent activity
- Legal Compliance: To comply with applicable laws
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Payment processors, cloud hosting, analytics
- eSIM Partners: Mobile network operators for eSIM activation
- Legal Requirements: When required by law or court order
- Business Transfers: In connection with mergers or acquisitions
4. Data Security
We implement industry-standard security measures:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure payment processing through PCI-DSS compliant providers
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
5. Data Retention
We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When your account is deleted, we remove or anonymize your data within 90 days.
6. Your Rights
Depending on your location, you may have rights to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
Contact us at [email protected] to exercise these rights.
7. Cookies and Tracking
Our website uses cookies for essential functionality, analytics, and preferences. You can control cookie settings through your browser.
8. Children's Privacy
Norse Data is not intended for children under 13. We do not knowingly collect information from children.
9. International Transfers
Your information may be transferred to and processed in countries other than your own, with appropriate safeguards in place.
10. Changes to This Policy
We may update this policy and will notify you of significant changes by posting the new policy and updating the "Last Updated" date.
11. Contact Us
Norse Data
Email: [email protected]
Support: [email protected]